MCB manages costs and grows revenue.
In a world of reduced resources, higher costs and complex compliance requirements, it makes sense for companies and governmental entities to consider outsourcing one or more of their business processes – or to engage a fresh perspective on how to improve existing processes. MCB is prepared to take on these challenges for our clients. Our management team has significant experience in managing business processes with high volume transactions. Our focus is on both production and quality.
Process Improvement. Building efficiency within a process when you’re responding to thousands of transactions each day requires constant examination of the process, and ongoing training of staff. MCB uses the principles and disciplines of Six Sigma to systematically identify the steps in a process that are redundant or wasteful, and then establish the limits of acceptable variables. The end result is a stream-lined, more efficient and cost saving way to get the job done. We believe that continuous process improvement (CPI) is just that – it never ends.
Process and Compliance Outsourcing. Sometimes the client chooses to outsource high volume transactional type work. Process outsourcing is a core competency for MCB. As Mortgagee Compliance Manager under our national contract for the Department of Housing and Urban Development we processed about 70,000 transactions for FHA homes each month – accurately and within very short compliance timeframes. We reviewed and made decisions on property repair requests for spending over allowable limits, audit claims, review and clear title packages, collect monies due HUD, and much more.