MCB’s guiding principles were developed to put the client first.
MCB believes that if we exceed our customers’ expectations consistently and cost effectively that our superior manner will distinguish ourselves as the industry leader.
- We consider our employees are our most important asset and that by being empowered and productive they have greater job satisfaction and contribute to the overall success of the company.
- To obtain a larger market share and repeat business, customers will choose us when we are easy to do business with by being fast, accurate, and flexible.
- MCB believes that you can only improve what you quantify and that the best informed decisions are based on measures using all the right information, numbers, and data.
- Innovation is necessary to grow, diversify, and remain competitive so we continually create new concepts and procedures.
- By being proactive and accurately anticipating our customers’ needs we provide superior value and increased satisfaction for our services.
- High integrity is the only acceptable behavior and is the principle that has built our company and continues to drive all aspects of our business.