Customer Survey

As the Mortgagee Compliance Manager (MCM) for the Department of Housing and Urban Development (HUD), MCB recently conducted an industry wide survey of Mortgagees and their vendors, Asset Managers, Field Service Managers, and HUD personnel.  We are pleased to find that:

·         Over 93% of the respondents ranked MCB’s level of understanding HUD’s requirements and guidelines at the Excellent/Good level and

·         Over 94% of the respondents ranked MCB’s personnel as qualified and professional at the Excellent/Good level.

In their own words –

“Responses are timely and follow up is regular. Contractor’s understanding of property identification, issues clouding title, encroachments, easements, shared agreements (well, drive, etc.), and mobile homes is outstanding. Escalation for required expertise is excellent, timely and seamless. Keep up the great work!”

“The MCB staff has always been professional, knowledgeable and a pleasure to work with.”

“I cannot say enough good about my experiences with MCB. All of its staff that I have worked with have a thorough understanding of how HUD operates and, in my opinion, MCB plays a both a critical and indispensable role in HUD’s efforts to monitor mortgagee compliance.”

“Working with MCB is always a positive and pleasant experience. They are extremely knowledgeable and helpful in all aspects of HUD’s property management disposition program and resolve issues timely and satisfactorily. HUD is fortunate to have the skilled professionals at MCB as the Mortgagee Compliance Manager.”

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